Privacy Policy
GoodSigning LLC ("GoodSigning", "we", "us") provides mobile, remote online and loan signing notary services in Pennsylvania. This policy explains what personal information we collect through goodsigning.com and while performing notarizations, how we use and protect it, and the choices you have. Questions? Email orders@goodsigning.com or call (215) 668-1938.
1. Information we collect
Information you give us on this website
- Booking and request forms: your name, email, phone number, signing address, the type of document, number of signers, the date and time you choose, and any notes you add.
- Documents you upload: files you send us for a remote online notarization.
- Client registrations and signing requests: company name and type, contact name, work email, phone, states served, and signing details such as file number, borrower names, signing type, date, time and address.
- Notary applications: name, email, phone, commission state, coverage area and certification.
- Client portal (goodsigning.com/portal): your work email and name, the company you belong to, the orders you place, messages on those orders, documents you or we upload, and your company's invoices. You sign in with a one-time code we email you, so we never ask for or store a password. You can add a profile photo, which is shown next to your messages.
- Notary onboarding (portal): name, phone, address and the area you cover; a headshot; an image of your driver's license; your notary commission, surety bond, E&O insurance, signing agent certification, background screening and RON authorization details and documents; your W-9, which contains your taxpayer identification number; and your equipment checklist.
Information collected during a notarization
To perform a notarization we review each signer's government-issued photo ID and record the details Pennsylvania law requires in our notary journal. For loan signings, title companies, lenders and signing services send us loan packages and closing documents, which can include nonpublic personal information (NPI) such as account details and Social Security numbers. Remote online notarizations are carried out on a secure platform (Snapdocs) that verifies identity and makes the audio-video recording Pennsylvania law requires.
Information collected automatically
Like most websites, our host (Hostinger) and its content delivery network keep standard server logs, such as IP address, browser type and pages requested, for security and reliability. Our pages load fonts from Google Fonts, which receives your IP address when your browser fetches them. When you sign in to the client portal, your browser keeps a sign-in session in its local storage so you stay signed in; signing out removes it, and it is never used for tracking. This site does not use advertising or analytics cookies, and we do not track you across other websites.
2. How we use your information
- To schedule, confirm and perform your notarization or signing, and to contact you about it.
- To hold your requested time on our calendar and prevent double-booking.
- To review documents before your appointment and to return signed documents and scanbacks to the title company, lender or signing service that ordered them.
- To keep the notary journal and other records required by Pennsylvania law.
- To evaluate client registrations and notary applications, verify notary credentials (including on the Pennsylvania Department of State notary search and the notary's SigningAgent.com profile), remind notaries before a credential expires, and pay notaries and issue 1099s.
- To run the client portal: showing each client company only its own orders, files and invoices, and emailing you updates about your orders, such as status changes, messages, new files and account approval.
- To protect our business, our clients and you from fraud, and to comply with the law.
We send you emails about your own request and orders (confirmations, scheduling, portal updates and follow-up). We do not send marketing emails unless you ask us to.
3. How we share information
We do not sell or rent your personal information. We share it only:
- With the parties to your transaction: for example, the title company, escrow company, law firm, lender or signing service that ordered your signing.
- With service providers who help us run the business, under their security and confidentiality terms: Google Workspace (email, calendar, cloud storage and the forms on this site), Hostinger (website hosting), Supabase (the client portal's database, sign-in and private file storage, hosted in the United States), Snapdocs (remote online notarization and signing orders), and shipping carriers for returning documents.
- When required by law, such as a subpoena or a request from a notary regulator, or to protect against fraud.
4. Loan signings and nonpublic personal information
When we perform signings for financial institutions, we handle borrowers' NPI as a service provider under the Gramm-Leach-Bliley Act (GLBA) and the FTC Safeguards Rule. We follow a written information security program, use NPI only to complete the signing, and return or delete it as described below.
5. How we protect your information
- Only the owner can access systems that hold client information. Every account uses multi-factor authentication and a unique password.
- Business devices are encrypted, lock automatically and can be wiped remotely.
- Documents are exchanged only through secure portals, encrypted email or password-protected links. They are never sent as plain email attachments, by text message or on USB drives.
- In the client portal, each company can see only its own orders, files and invoices. Files are kept in private, encrypted storage and can be opened only by signed-in users through download links that expire after two minutes.
- A notary sees only the orders assigned to them, never the fee the client pays. Notary credential documents, including the driver's license and W-9, are kept in separate private storage that only that notary and GoodSigning can open. Clients see only the notary's name and headshot. Profile photos are stored at hard-to-guess web addresses so they can be shown in the portal.
- Paper documents are kept in locked storage, never left unattended in a vehicle, and destroyed with a cross-cut shredder.
- We review our security program at least once a year.
No method of storage or transmission is completely secure. If an incident affects your information, we will act quickly to contain it and notify affected clients, and we will notify you or the authorities when the law requires.
6. How long we keep information
- Loan documents and documents you upload, including files in the client portal, are deleted within 7 days after the signing is completed and confirmed funded or returned, or after your request is cancelled.
- Client portal accounts and order history (order details, messages and invoices, but not the documents) are kept while your company works with us and as needed for invoicing, tax and legal purposes. You can ask us to close your account at any time.
- Notary credentials are kept while the notary is part of our network and deleted within 90 days after they leave, except the W-9, which we keep as long as tax law requires.
- Notary journal entries and remote online notarization recordings are kept for as long as Pennsylvania law requires.
- Booking and contact records (name, contact details, appointment date and reference number) are kept as business records for as long as they are needed for scheduling, invoicing, tax and legal purposes.
7. Your choices
You can ask us to show you, correct or delete the personal information we hold about you by emailing orders@goodsigning.com. We will respond within a reasonable time. Some records, such as notary journal entries and remote online notarization recordings, must be kept by law and can't be deleted early.
8. Children
This website is not directed to children under 13, and we do not knowingly collect information from them through it.
9. Links to other sites
Our site links to services such as Google Maps reviews and Snapdocs. Their privacy practices are governed by their own policies.
10. Changes to this policy
We may update this policy as our services or the law change. The effective date at the top shows when it was last updated.
11. Contact us
GoodSigning LLC · GoodSigning Notary Services
Email orders@goodsigning.com · Phone (215) 668-1938